Return & Refund Policy
At Hanari International Limited, we want you to shop with confidence. Please review our policy below to understand how we handle returns and refunds.
Who can return a product?
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Returns are accepted within 30 days of your purchase date.
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To be eligible, the item must be unused, in its original condition, and in its original packaging.
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Products that show signs of use, wear, or damage may not qualify for a refund or exchange.
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Certain items — including hygiene products, custom-made items, or perishable goods — cannot be returned.
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Requests made after 30 days from delivery will not be accepted.
How do refunds work?
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Once we receive your return, our team will inspect the item.
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You’ll get an email update letting you know whether your refund is approved or declined.
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If approved, the refund will be issued to your original payment method within a few business days.
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If declined, we’ll explain why your return could not be processed.
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What if my refund is delayed?
If you don’t see your refund:
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Double-check your bank account or statement.
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Contact your credit card provider — processing times can vary.
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Reach out to your bank, as internal processing can add delays.
If you’ve done all this and still haven’t received your refund, please email [email protected] for help.
Do you offer exchanges for defective items?
Yes — if your product is damaged or defective, we’ll replace it with the same item whenever possible.
To arrange an exchange, email [email protected] with your order details and clear photos showing the issue. We’ll guide you through the next steps.
Who pays for return shipping?
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Always contact us first by email before sending anything back.
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Customers are responsible for all return shipping costs, which are non-refundable.
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If your return is approved for a refund, the shipping cost may be deducted from your refund.
Need more help?
If you have any questions about our policy or need help with a return, please email us at [email protected] — our team is ready to assist you.