Are you taking any extra safety measures?

Yes. To protect our warehouse teams, we follow strict safety protocols, including smaller shifts and social distancing. Due to these precautions, please allow an additional 3–7 business days for order processing. Thank you for your understanding and patience.

Where do you ship from?

We partner with trusted manufacturers around the world to bring you top-quality products at the best value. Depending on the item, your order may ship from China, India, Vietnam, or other partner locations. All shipments are handled with care and delivered through reliable carriers such as USPS.

When will my order ship?

  • You’ll receive an order confirmation email once your order is placed.

  • Orders are processed 3 hours after payment confirmation.

  • Standard processing time is 3–5 business days. During peak seasons or unexpected delays, processing may take an additional 2–4 business days.

  • Once shipped, you’ll receive a shipping notification email with tracking details. (Please note: tracking may take up to 6 hours to update.)

  • Some orders may be shipped in multiple packages. You will receive separate dispatch emails if your order is split.

How long does delivery take?

Standard USPS delivery within the contiguous United States typically takes 14–21 business days from the shipping date.

What is your return & exchange policy?

  • Returns for damaged or defective items: Accepted within 7 days of delivery. Original shipping charges are non-refundable.

  • Exchanges for non-quality issues: Ordered the wrong size or color, or changed your mind? We’re happy to arrange an exchange within 7 days of delivery.

  • Order cancellations: Orders may be canceled within 6 hours of successful payment.

For full details and instructions, please refer to our Return Policies.

What payment methods do you accept?

We accept:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • PayPal

For more information, please see our Payment Options.

Need help?

If you have any questions or need assistance, our support team is here to help. Contact us anytime at [email protected].

Thank you for choosing Crestical — we look forward to serving you!